Frequently Asked Questions
What makes The Looking Forward sunglasses special?
We offer timeless silhouettes with UV protection and chic packaging without the $65+ price tag. Proud to call Bali our home, gives us a unique understanding of timeless design that blends urban sophistication with coastal ease. Our sunglasses are carefully curated, offering style that complements both city and seaside living.
How do I choose the right pair of sunglasses?
If you're unsure, consider your face shape and style preferences. Oval, square, and cat-eye styles are popular choices, and each offers a distinct vibe. Our Style Guide can also help you find the perfect pair to suit your look.
Do you offer prescription glasses?
Not at the moment. Our sunglasses are sold as non-prescription frames, however you may bring them to your optician to explore prescription lens options, depending on frame suitability.
How long will my order take to arrive?
Typically, orders are processed within 2-3 business days. Delivery times vary based on your location:
- Indonesia: 2-5 business days
- International: 5-10 business days
Please keep in mind that these estimates may vary due to customs or unforeseen delays.
Do you have physical stores?
We don’t have a standalone store at the moment. Our sunglasses full collection are available online and selected styles are available at our partner stores on consignment.
If I live in Bali is it possible to send via Gojek / Grab?
Yes it is possible to deliver your order via Gojek / Grab if your in South Bali area ( < 10 km). Please select local delivery at checkout. We will deliver your order on the same day.
Do you ship internationally?
Yes, we offer worldwide shipping for FREE. Delivery times are vary depending on your location, so please check our Shipping and Delivery page for details.
How do I track my order?
Once we shipped your order, you'll receive a tracking number via email so you can keep tracks on your sunglasses as they make their way to you.
What is the return policy?
We want you to be completely satisfied with your purchase. If you need to return or exchange your item, please check our Returns and Exchanges page. We comply with Indonesian law regarding refunds and exchanges, so please review our guidelines to understand our policies.
How do I take care of my sunglasses?
For longevity, we recommend keeping your sunglasses in their case when not in use and wiping the lenses with the included microfibre cloth. Avoid using chemical cleaners, as these can damage the lenses and frame. Read more here.
