FAQ

Frequently Asked Questions

What makes Looking Forward sunglasses special?

Proud to call Bali and Bondi Beach our home, gives us a unique understanding of timeless design that blends urban sophistication with coastal ease. Our sunglasses are carefully curated, offering style that complements both city and seaside living. Each pair offers UV 400 protection, safeguarding your eyes from harmful UV rays, and comes in a protective vegan leather case.

How do I choose the right pair of sunglasses?

If you're unsure, consider your face shape and style preferences. Oval, square, and cat-eye styles are popular choices, and each offers a distinct vibe. Our Style Guide can also help you find the perfect pair to suit your look.

Do you ship internationally?

Yes, we offer worldwide shipping. Shipping costs and delivery times are vary depending on your location, so please check our Shipping and Delivery page for details.

How long will my order take to arrive?

Typically, orders are processed within 2-3 business days. Delivery times vary based on your location:

  • Indonesia: 3-5 business days
  • International: 5-10 business days

Please keep in mind that these estimates may vary due to customs or unforeseen delays.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you need to return or exchange your item, please check our Returns and Exchanges page. We comply with Indonesian law regarding refunds and exchanges, so please review our guidelines to understand our policies.

How do I care for my sunglasses?

For longevity, we recommend keeping your sunglasses in their case when not in use and wiping the lenses with the included microfibre cloth. Avoid using chemical cleaners, as these can damage the lenses and frame. Read more here.

How do I become a stockist?

We’re always open to partnerships with retailers worldwide. If you’re interested in stocking our products, please fill out our wholesale application on our Wholesale Information page.

Do you offer wholesale?

Yes, we offer wholesale orders with a minimum quantity and a special price. If you're interested, please check out our Wholesale Information page for more details and application info.

How can I collaborate with Looking Forward?

We love collaborating with like-minded brands and creators. If you're interested, please reach out to us on our Contact page or DM our instagram account @thelookingforward.

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