SHIPPING & RETURNS

ORDERING
If the items you're ordering are in stock, your order will be dispatched within 1-3 business days. 

CURRENCY
All prices displayed are in US dollars (USD). We accept payment via PayPal or credit card. Please contact us for purchasing with Indonesian Rupiah (IDR), payment via bank transfer are available.

SHIPPING AND HANDLING
The Looking Forward ships to all destinations, world-wide.

Domestic Express postage cost:
Free Express post within Indonesia - 3-5 days business days

International postage cost:
Australia Regular post $7.5 - estimated delivery times 3 - 6 business days
Australia Express post $11 - estimated delivery times 1 - 3 business days
Asia Regular post $10 - estimated delivery times 3 - 7 business days
Rest of the world Regular post $30 - estimated delivery times 8 - 25 business days

Our delivery estimates should be used as a general guide only. Please bear in mind that due COVID - 19 restrictions and capacity constraints are causing delays in most countries. Some countries are not currently accepting parcels. Items may be held longer than usual by customs authorities. All estimates are for metro destinations – items sent to regional and rural locations will likely take longer. Circumstances can change quickly.

A tracking number will be provided when your order has been shipped.
Please be patient, as tracking information can take a few days to update.

TAXES AND DUTIES
The Looking Forward are based in Bali, Indonesia. International orders may be subject to taxes and duties. Customers are responsible of any taxes or duties applied to the order. Please contact your local customs office for further information regarding taxes and duties.

RETURNS AND EXCHANGE
Goods purchased and shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered. If there is any damage to the items that you ordered on delivery, you must contact us within 7 days from the date you received your order. Returned or exchanged products must be in the condition you received them and in the original packaging.