Shipping & Returns
At The Looking Forward, we offer free shipping on all orders worldwide. No hidden fees. No surprise costs at checkout. Just smooth, secure delivery of your new favorite sunglasses.
| Region | Shipping Cost | Delivery Time | Carrier |
|---|---|---|---|
| South Bali (<10 km) | FREE | Same-day delivery | Gojek / Grab Driver |
| Rest of Indonesia | FREE | 1–5 business days | JNE / SiCepat |
| Asia Pacific | FREE | 5–10 business days | EMS / DHL eCommerce |
| Europe | FREE | 7–14 business days | EMS / DHL eCommerce |
| North America | FREE | 7–14 business days | EMS / DHL eCommerce |
| Middle East | FREE | 7–10 business days (express only) | DHL Express |
| Other Countries | FREE | 10–20 business days | Tracked Courier |
All deliveries come with a tracking number. You'll be notified when your order is dispatched.
Please note that shipping times are estimates and may vary due to factors beyond our control, such as customs clearance or shipping provider delays.
Same-Day Delivery – South Bali
Live nearby? We offer free same-day delivery via Gojek or Grab for customers located within a 10 km radius from our Bali base (Canggu / Seminyak area).
To qualify:
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Select "Same-Day Bali Delivery" at checkout
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We'll confirm your location via Whatsapp / SMS and send your order via a local driver
Order Processing
- Orders ship from our warehouse in Bali, Indonesia.
- Processing time: 1–3 business days
Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to update.
Customs & Import Taxes
For international orders, your package may be subject to customs duties and import taxes. These charges are the buyer's responsibility and are not included in our shipping fees.
Refund & Exchange Policies
We want you to be completely satisfied with your purchase. In compliance with Indonesian law, we offer the following refund and exchange options:
- Refunds: If your sunglasses arrive damaged or defective, you may request a refund within 7 days of receiving your order. To qualify, please email us at info@thelookingforward.com with your order number and photos of the damaged item. Once your request is approved, refunds will be processed within 14 business days to your original payment method.
- Exchanges: We accept exchanges for incorrect or faulty items. You can request an exchange within 7 days of receiving your sunglasses. Please contact us at info@thelookingforward.com with details of the issue. We will send you a return shipping label, and upon receiving the returned item, we will ship the replacement.
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Change of Mind: In accordance with Indonesian law, we only offer exchange and do not offer refunds for change of mind. Please choose carefully before making your purchase.
Return Process
To initiate a return or exchange:
- Contact us at info@thelookingforward.com within 7 days of receiving your order.
- Once your return request is approved, you will receive further instructions on how to send the item back to us.
- Please ensure the item is in its original packaging, unused, and in the same condition as when you received it.
- The customer is responsible for return shipping costs, unless the item is faulty or incorrect.